Description

Our client, an established Catering Company with a number of sites throughout the Province, is seeking to recruit a Cafe Manager to take responsibility for their City Centre site.

Main Responsibilities:

Oversee Site Operations

• Oversee the daily operation of the site, ensuring smooth and efficient functioning.
• Provide direction and guidance to staff, fostering a positive and productive work environment.
• Address and resolve any operational issues that arise, ensuring minimal disruption to services.

Manage Staff Rotas

• Develop and manage the staff rota, ensuring adequate coverage at all times.
• Consider staff availability, skills, and preferences when creating the rota.
• Communicate the rota to staff in a timely manner and address any scheduling conflicts.

Manage Customer Relationship Management System

• Effectively manage the Customer Relationship Management (CRM) system for the site to ensure efficient communication and data management.
• Train staff on the use of the CRM system, ensuring they understand how to input and retrieve information accurately.
• Regularly review and update the CRM system to ensure data accuracy and relevance.

Meet Income Generation and GP Targets

• Collaborate with the Loaf Operations Manager to meet weekly, monthly, and annual income generation and gross profit (GP) targets.
• Develop and implement strategies to drive revenue and manage expenses effectively.
• Monitor financial performance and adjust strategies as needed to achieve targets.

Undertake Supervision and Appraisals

• Conduct regular supervision and annual appraisals for staff, providing constructive feedback and setting performance targets.
• Ensure agreed targets for work performance are in place and met consistently.
• Address any performance issues promptly and provide support for staff development.

Facilitate Team Meetings

• Attend and facilitate regular team meetings, ensuring effective communication and collaboration among staff.
• Use meetings as an opportunity to discuss progress, share updates, and address any concerns.
• Encourage staff participation and input during meetings to foster a collaborative work environment.

Oversee Induction and Training

• Oversee the induction process for new staff, ensuring they receive comprehensive training and orientation.
• Work with the HR & People Manager to develop and deliver in-house training programs for all staff.
• Monitor and evaluate the effectiveness of training programs and make improvements as needed.

Ensure Safe Handling of Cash

• Ensure the safe handling of cash, following company policies and procedures.
• Maintain accurate financial records and conduct regular audits to ensure compliance.
• Provide training to staff on cash handling procedures and address any discrepancies promptly.

Maintain Stock Control System

• Oversee the effective maintenance of the stock control system, including conducting regular stock takes.
• Ensure accurate recording of stock levels and monitor stock usage to prevent shortages or overstocking.
• Implement processes for the ordering, receipt, and issue of all stocks and materials.

Adhere to Organizational Processes

• Follow organizational processes for the ordering, receipt, issue, and usage of all stocks and materials.
• Ensure compliance with company policies and procedures related to stock management.
• Address any stock-related issues promptly and implement corrective actions as needed.

Personnel Specification

Essential

1. A minimum of 2 years experience at management level in a busy catering environment.
2. Experience of cash handling, stock and portion control and meeting GP targets.
3. Sound knowledge of Health & Safety procedures including COSHH and HACCP
4. Experience of providing excellent customer service.
5. Flexibility to work evenings and weekends as required.

Desirable

1. Essential Food Hygiene Certificate.
2. Supervisory or Management qualification.
3. Barista experience.
4. Experience of working with adults with a learning difficulty or autism.
5. Customer Care qualification.

Hours of work – Monday – Friday – 7.30am-3.30pm.

Salary – £26k -£28k (Dep on Exp)

Interested candidates who meet the above criteria should forward CV via link below