Description

Alchemy Recruitment Solutions are recruiting Smart Movers for one of our clients in Belfast.  The role will be based in Europa Bus Station performing duties such as answering timetable enquiries, dealing with customers both face to face and by telephone and any other general customer service duties as required.

KEY RESPONSIBILITIES

The following reflects typical duties:

• Answering timetable face to face enquiries and providing guidance to customers
• Providing guidance on weekly, monthly commuter tickets to customers
• Directing public to particular platforms for bus/rail
• Dealing with customer complaints and escalating these when appropriate
• Proactively engage with customers in a warm, friendly and approachable manner
• Distribute any promotional material as and when required
• Any other duties as required by Service Delivery Manager/Assistant Service Delivery Manager

HOURS

Maximum 25 hrs per week – (working shift patterns between 6am – 10pm, Mon-Sun

RELEVANT EXPERIENCE

Experience in a customer service environment

QUALIFICATIONS

Minimum of 3 GCSEs at Grade C or above (or equivalent) including Math’s and English OR Alternatively be able to demonstrate at least 2 years’ relevant experience in a similar role

Minimum of 2 years’ experience in a customer service environment dealing with customers face to face and/or by telephone

SPECIAL APTITUDES

Excellent verbal communication skills and good telephone manner.

Our clients offer excellent working conditions.

If you feel that you meet the requirements to join our the team please forward your CV through to John@alchemyrecruitment.co.uk or contact 028 9032 3030.